Thank you for reaching out and for being a loyal customer. We understand your concern about the consistency of the balm cream.
The balm cream is temperature sensitive, and extreme heat during the summer months can pose a challenge when shipping the product. A mailbox under the sun or a transit truck can reach triple-digit temperatures, causing the product to melt and leak. To address this issue, we have developed a special summer formula that is more resistant to high temperatures.
While most customers do not notice a difference, experienced users like yourself may detect a change in texture. Please rest assured that although the product might feel different, its nutritional value and ability to rejuvenate tissue remain the same as our winter formula. We encourage you to continue using the product, as its effectiveness is not compromised.
If you have any further concerns or questions, please do not hesitate to reach out. We value your feedback and are here to assist you.