Frequently Asked Questions

• AV is different from BV, but you recommend using the same NeuEve to treat both. Why?
• How do I know if my aerobic vaginitis (AV) is cleared?
• How to manage aerobic vaginitis or AV?
• I am 51 and have aerobic vaginitis (AV). Which product should I start?
• To clear aerobic vaginitis (AV), is Gold the best or BV Finisher the best?

• Why do you not include an applicator in the suppository package?

• How is NeuEve compared with hyaluronic acid?

• After my BV is cleared, it comes back when I have sex. Can man pass BV to woman?
• BV Clear didn't work. What next?
• Can men pass yeast or BV to women?
• Can NeuEve clear Ureaplasma?
• Does BV Clear just clear only the odor?
• For maintenance, do I need to use BV Clear for the rest of my life?
• How does BV Clear work to clear BV?

See all articles in Bacterial Vaginosis →

• I am 32 and breastfeeding and suffer from vaginal atrophy. I am looking for something to help with the BV.
• I am breastfeeding and have painful intercourse. Which product is right for me?
• I am using Gold due to atrophy from breastfeeding. I am no longer breastfeeding. Is it best to continue or wean down?

• I felt burning after using BV Clear. What should I do?
• I felt burning after using NeuEve Silk and cream. What should I do?
• I felt burning after using the NeuEve balm cream. What should I do?
• Irritation after using NeuEve Cream. Is this an allergy?
• I used NeuEve Silk and cream for two weeks. Now, I have burning pain. Does the product cause allergy or irritation?
• I used Silk for several months and it was OK, but recently I start to feel burning.
• The Silk is OK inside but why does it cause burning as it exits my body?

See all articles in Burning →

• As a cancer survivor, I had pelvic radiation and suffer severe vaginal atrophy. Which product is best for me?
• I am 40 with a recent hysterectomy. I have dryness and painful sex. Which product is right for me?
• I am 50 with a total hysterectomy and breast cancer treatment. I have dryness and painful sex. Which product is right for me?
• I am 55 with a total hysterectomy and breast cancer treatment. I have dryness and painful sex. Which product is right for me?

• Do you offer promoting code or coupon?
• How can 8 suppositories last for a whole month?
• I just bought NeuEve cream and suppositories. I want to return and get refund
• I signed up for a 3-month subscription. Why did you charge me for the 4th month?
• NeuEve is expensive. Is there a low-cost product?
• Vitamin E Suppository vs. NeuEve
• Why is NeuEve BV Clear so expensive?

See all articles in Cost →

• Can you give me your phone number? I want to order your product by phone.
• Do you ship to Europe or sell your products in Europe?
• How do I Skip, Pause or Cancel my Subscription?
• How long the cream last after opening the jar?
• How to change credit card for subscription
• Please change Autoship to Silk/Silver/Gold?
• The tracking says the package was delivered but I did not receive it.

See all articles in Customer Service →

• Being on Silk for 8 months, I want to move up a level. What are the benefits of moving up to Silver?
• I am 47 and on birth control. I have recurrent BV. Please help me choose a right product.
• I am 49 and have painful sex. Which product should I start?
• I am 58. I cannot have intimacy due to dryness. Which product can help me heal fast?
• I am 58. I have painful sex. I want to heal fast.
• I am 60. What products do your recommend to relieve painful sex quickly?
• I am on Gold, but your chart says to use Silk at 60. Could you change my order to Silk?

See all articles in Deciding Which Formula →

• About vitamin K2, should I take MK4 or MK7?
• Dietary supplements for preventing recurrent UTIs
• When I take antibiotics, can NeuEve Silk help prevent yeast or BV or I need to take probiotics?
• Why should I take calcium supplement to manage osteoporosis?

• Do you guarantee that NeuEve works better than estrogen?
• How can a hormone pill, skin patch, or vaginal insert, ring, or cream raise cancer risk?
• How to identify false information on estrogen safety?
• I am using wild yam cream. I like it. Can NeuEve interfere with wild yam?
• My doctor wants me to use estrogen. I want to return NeuEve for refund.

• After using NeuEve, how long does it take to see results?
• How does dilation combined with NeuEve help relieve severe atrophy
• How does NeuEve kill bad bacteria without using antibiotics?
• How does NeuEve relieve atrophy and dryness without hormones?
• How is the sea buckthorn oil pill compared to the oral hyaluronic acid pill for moisturizing body?
• How Mucinex works? Which one to buy? How to take it?
• Is NeuEve alkaline or acidic? Does it make your vaginal pH go up or down?

See all articles in How it works? →

• How to use dilators with NeuEve?
• I have stubborn vaginal atrophy, and using NeuEve alone did not work. Can I get relief by just adding supplements without using dilators?
• I tried the dilators, but cannot move up the size beyond #3. Any advice?
• I tried the largest dilator but it caused pain and UTI. What should I do?
• Tips about using dilators

• After inserting the balm cream, it caused itching. Is this an allergy?
• Air bubble in the suppository
• Can I use a NeuEve suppository like a balm for my dried and itchy skin?
• Can NeuEve relieve my atrophy quickly?
• Do I apply the cream outside or inside the vagina? Can I use it more than once a day?
• How to clear BV or AV with NeuEve Gold, Silver, or Silk suppositories or cream?
• How to keep the product from melting in the summer or during travel?

See all articles in How to use the product →

• I have HPV. Can I use NeuEve to clear HPV?

• Creams vs Suppositories?
• Does evening primrose oil have estrogen effect? Is it safe to use?
• Does NeuEve contain black cohosh?
• I am allergic to lavender. Do you have products without lavender?
• I am concerned about carrageenan in the supplement. Does it cause cancer?
• I read bad reviews about your product. I am concerned about that you do not list your ingredients.
• Is beeswax a vegetarian product?

See all articles in Ingredients →

• After sex, why do I have an infection?
• After using NeuEve Silk suppository, I have white milky discharge. Is this normal?
• Allergy. Anxiety. I am allergic to many things and now I feel that I may be allergic to NeuEve.
• Already Used NeuEve but Still Very Dry?
• Brown color discharge after using NeuEve Silk suppository and/or Balm Cream. What happened?
• Can I have sex when I am using NeuEve Suppository?
• How Long Should I Wait Before Sex?

See all articles in Issues After Using NeuEve →

• Can NeuEve be used by women with active breast cancer?
• What is the normal range of vaginal pH?

• Do you recommend a lubricant?

• I inserted a suppository last night. This morning it dropped into the toilet and was hard. It looks like it did not melt.
• My first silk melt well, but the second one did not melt. Could the suppository have a quality problem?
• The next day a chunk leaked out. Is this normal?

• I am 68. I need help for reaching climax.
• I used NeuEve Silk for 5 months. My dryness has improved, but orgasm has not. What should I do?

• Can using NeuEve cause hot flash?
• Choice between applying the product correctly and getting a refund
• Customer want to return for refund because she does not like the NeuEve Silk
• I have used the Silk suppository and the balm cream for 8 weeks, but I do not feel relief.
• To customer with stubborn atrophy wants refund within 30 days.
• You have a 30-day money back guarantee. Can you guarantee that I will find relief in 30 days for my severe vaginal atrophy?
• Your product did not work as expected. I want refund.

See all articles in Refund →

• The sea buckthorn oil is changed. I want the same brand as before.

• Can I take the sea buckthorn oil pills without using vaginal suppositories to relieve painful sex?
• Do you have a product for menopause-related hot flash and lack of energy?
• Is sea buckhorn oil safe to be taken with other pharma drugs and supplements?
• I took two pills of sea buckthorn oil and I felt hard to sleep in the night.
• Sea buckthorn oil pills vs. sea buckthorn oil in the NeuEve suppository
• What is the difference between Mucinex and Sea Buckthorn oil on dryness relief?
• Why Carrageenan is used in the sea buckthorn oil soft gels?

• Are Latex Condoms safe with NeuEve?
• Best vaginal dilators to use with NeuEve?
• Do I need to move up a level to Silver (or Gold)?
• How Many Months Do I Stay at a Silk?
• How should I refrigerate my NeuEve?
• How to combine estrogen cream and NeuEve?
• How to Insert A Suppository?

See all articles in Starting To Use NeuEve →

• Antibiotics failed to clear my infection. Lab test showed Enterococcus and Klebsiella. Can NeuEve help?
• Does taking NeuEve products increase UTIs?
• How do NeuEve balm, suppository, and dilators help relieve chronic UTIs?

• Can NeuEve help with lichen sclerosus?
• Does NeuEve help contraceptive protection?
• How Long Do I Keep Taking NeuEve?
• How Long Will It Take Before Relief?
• Lube vs. NeuEve
• What are the side effects of NeuEve?
• What causes vaginal dryness and odor?

• I am 58 and have yeast infection. Whenever I stop using antifungals, yeast comes back. Can NeuEve help me?

• Bleeding
• Do you recommend a gentile soap for feminine hygiene?