Frequently Asked Questions

Aerobic Vaginitis (AV)

1 article in this Topic

• How to manage aerobic vaginitis or AV?

Applicator

1 article in this Topic

• Why do you not include an applicator in the suppository package?

atrophy

1 article in this Topic

• How is NeuEve compared with Revaree?

Bacterial Vaginosis

20 articles in this Topic

• BV Clear didn't work. What next?
• Can men pass yeast or BV to women?
• Does BV Clear just clear only the odor?
• For maintenance, do I need to use BV Clear for the rest of my life?
• How does BV Clear work to clear BV?
• How do I use the BV Clear to clear BV?
• How to determine my BV severity?

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Burning

7 articles in this Topic

• I felt burning after using BV Clear. What should I do?
• I felt burning after using NeuEve Silk and cream. What should I do?
• I felt burning after using the NeuEve balm cream. What should I do?
• Irritation after using NeuEve Cream. Is this an allergy?
• I used Silk for several months and it was OK, but recently I start to feel burning.
• The Silk is OK inside but why does it cause burning as it exits my body?
• Why women with vaginal atrophy are sensitive to treatment products?

Cost

8 articles in this Topic

• How is NeuEve better than hyaluronic acid suppository?
• I signed up for a 3-month subscription. Why did you charge me for the 4th month?
• NeuEve is expensive. Is there a low-cost product?
• Vitamin E Suppository vs. NeuEve
• Why is NeuEve BV Clear so expensive?
• Why is NeuEve so expensive?
• Why my refund has a deduction?

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Customer Service

6 articles in this Topic

• Changed credit card
• Combining Autoship and Normal Order?
• How can I change my subscription from Silk to Silver or from Silver to Gold?
• How do I Cancel my Subscription?
• I prefer to use a Credit Card over PayPal
• Please change Autoship to Silk/Silver/Gold?

Deciding Which Formula

12 articles in this Topic

• I am on Gold, but your chart says to use Silk at 60. Could you change my order to Silk?
• I have Extreme Dryness. Why Silk not Gold?
• My Symptoms are Dryness and Atrophy
• Severe Vaginal Atrophy: What to use?
• What differences between Silk/Silver/Gold?
• Which Formula is Right for Me for Dryness and Painful Sex Relief?
• Which products are good for lichen sclerosus?

See all articles in Deciding Which Formula →

Dietary supplements

2 articles in this Topic

• About vitamin K2, should I take MK4 or MK7?
• When I take antibiotics, can NeuEve Silk help prevent yeast or BV or I need to take probiotics?

Estrogen and NeuEve

1 article in this Topic

• How can a hormone pill, skin patch, or vaginal insert cause cancer?

How it works?

4 articles in this Topic

• After using NeuEve, how long does it take to see results?
• How does dilation combined with NeuEve help relieve severe atrophy
• How does NeuEve relieve atrophy and dryness without hormones?
• To relieve vaginal dryness, how can the cream apply on the outside benefit deep inside?

how to use dilator with NeuEve

3 articles in this Topic

• How to use dilators with NeuEve?
• I tried the largest dilator but it caused pain and UTI. What should I do?
• Tips about using dilators

How to use the product

10 articles in this Topic

• Air bubble in the suppository
• Can I use a NeuEve suppository like a balm for my dried and itchy skin?
• Can NeuEve relieve my atrophy quickly?
• Do I apply the cream outside or inside the vagina? Can I use it more than once a day?
• How to clear BV or AV with NeuEve Gold, Silver, or Silk suppositories or cream?
• How to keep the product from melting in the summer or during travel?
• I have moved up to the Silver/Gold. What can I do with the leftover Silk/Silver suppositories?

See all articles in How to use the product →

Ingredients

10 articles in this Topic

• Creams vs Suppositories?
• I am allergic to lavender. Do you have products without lavender?
• My herpes flared up. Is there L-arginine?
• Please Stop Using Palm Oil?
• What is the active ingredient in NeuEve?
• What is the pH of NeuEve suppositories?
• What's in the Proprietary Blend?

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Issues After Using NeuEve

9 articles in this Topic

• After sex, why do I have an infection?
• Already Used NeuEve but Still Very Dry?
• Brown color discharge after using NeuEve Silk suppository and/or Balm Cream. What happened?
• Can I have sex when I am using NeuEve Suppository?
• How Long Should I Wait Before Sex?
• I started using silk a few weeks ago, but it is now causing vaginal itching. Is this normal?
• I used NeuEve for 3 months but still have painful sex. What to do next?

See all articles in Issues After Using NeuEve →

Knowledge about women's health

1 article in this Topic

• Can NeuEve be used by women with active breast cancer?

Lubricants

1 article in this Topic

• Do you recommend a lubricant?

Not melting

2 articles in this Topic

• My first silk melt well, but the second one did not melt. Could the suppository have a quality problem?
• The next day a chunk leaked out. Is this normal?

Refund

1 article in this Topic

• Your product did not work as expected. I want refund.

Sea Buckthorn Oil

1 article in this Topic

• Sea buckthorn oil pills vs. sea buckthorn oil in the NeuEve suppository

Starting To Use NeuEve

12 articles in this Topic

• Are Latex Condoms safe with NeuEve?
• Best vaginal dilators to use with NeuEve?
• Do I need to move up a level to Silver (or Gold)?
• How Many Months Do I Stay at a Silk?
• How should I refrigerate my NeuEve?
• How to combine estrogen cream and NeuEve?
• How to Insert A Suppository?

See all articles in Starting To Use NeuEve →

UTI

1 article in this Topic

• Does taking NeuEve products increase UTIs?

What Is NeuEve?

7 articles in this Topic

• Can NeuEve help with lichen sclerosus?
• Does NeuEve help contraceptive protection?
• How Long Do I Keep Taking NeuEve?
• How Long Will It Take Before Relief?
• Lube vs. NeuEve
• What are the side effects of NeuEve?
• What causes vaginal dryness and odor?