Refund

  • Can using NeuEve cause hot flash?

    "After using NeuEve, I developed hot flash. I want a full refund!" Thank you for reaching out. We understand your frustration. Let me explain. Two things happen simultaneously or one after the other does not mean one causes the other. For example, if one sneezes and it rains, the rain is not c...
  • Choice between applying the product correctly and getting a refund

    Thank you for reaching out. We understand your frustration. Irritation is a normal reaction when the balm cream is overly applied. Some customers are too eager finding relief to read instruction before application of the product. The consequence is overapplication and the subsequent intolerance....
  • Customer want to return for refund because she does not like the NeuEve Silk

    Thank you for reaching out. Our return policy does not accept returns.  https://www.neueve.com/policies/refund-policy Unlike other products that use a one-size-fits-all approach, we provide a personalized care. We have 7 different levels of products for BV relief and/or for vaginal dryness and ...
  • I have used the Silk suppository and the balm cream for 8 weeks, but I do not feel relief.

    Thank you for reaching out. NeuEve is by far the best product ever developed for women to relieve vaginal atrophy safely without any side effects. In the past 8 weeks when you used Silk suppositories, you might have made some hidden progress even though you did not notice it. Stop using the produ...
  • To customer with stubborn atrophy wants refund within 30 days.

    Thank you for reaching out. We understand your frustration. Since you have tried Estrace Cream, Vagifem, Intrarosa, and other treatment products without success, you may have stubborn vaginal atrophy. We can certainly help you because NeuEve is the BEST product under the sun for helping this con...
  • You have a 30-day money back guarantee. Can you guarantee that I will find relief in 30 days for my severe vaginal atrophy?

    The 30-day money-back guarantee is a type of business practice. The 30-day period is a time limit for the customer to try the product and see if the customer likes it. This time limit is used by many different businesses. It does not mean that a severe case of vaginal atrophy or a stubborn case ...
  • Your product did not work as expected. I want refund.

    Thank you for reaching out. We understand your frustration. Refund is easy but your discomfort has not relieved. Since the start of NeuEve on the market 8 years ago, we have helped over 100,000 women with the most severe vaginal atrophy or BV to find relief after all other products under the su...
  • Your refund policy is in fine print. I did not find it.

    The refund policy is on the most noticeable position of the webpage. It is located in the center of the banner. One the top pink banner, there are only 3 items: Free shipping, 100% satisfaction guarantee, and subscribe & save. Click on "100% satisfaction guarantee," you will see refund and ...