Customer Service

  • Changed credit card

    Once a subscription linked to a credit card then changed to a new card, the subscription is paused by PayPal automatically by Paypal's policy. Please update your credit card at PayPal first, then go to www.neueve.com to re-subscript NeuEve just like a new person.
  • Combining Autoship and Normal Order?

    Can I start a subscription and purchase a product that doesn't need a subscription at the same time? If you wish to begin a subscription, for example NeuEve Silver, you must click the subscribe button on the right hand side of the page. If you also want to buy a cream with this order, you must...
  • How can I change my subscription from Silk to Silver or from Silver to Gold?

    The best way to change the formula of your subscription is to cancel your existing subscription to Silk or Silver, and re-subscribe the new formula. To cancel the current subscription, you can follow the steps in the following link: https://www.paypal.com/li/smarthelp/article/How-do-I-cancel-a-...
  • How do I Cancel my Subscription?

    To Unsubscribe from Auto-Delivery of NeuEve, click here to go to Paypal and cancel your subscription. If that does not work, please follow the steps below to cancel a PayPal subscription: Log in to your PayPal account at www.paypal.com. Click the Settings icon next to "Log out." Select Preapprov...
  • I prefer to use a Credit Card over PayPal

    As a smaller company, we do not have a sophisticated online security platform to protect customer credit card use. We have hired PayPal to handle all transactions. Though PayPal is our payment platform, you can still use your credit card through this system. You will be directed to apply your cr...
  • Please change Autoship to Silk/Silver/Gold?

    If you wish to change your subscription, this can be done through PayPal and then through our website. PayPal cannot change the subscription for you. The easiest way to change your formula is to cancel first and then resubscribe. To update the subscription with a new product, first log onto yo...