Customer Service

  • Can you give me your phone number? I want to order your product by phone.

    We manage thousands of customers and cannot do phone calls and we do not handle credit cards by phone. Please purchase your product online on the website https://www.neueve.com/collections If you have any question about NeuEve, click on FAQ on the banner. Type your question keyword in the sear...
  • Do you ship to Europe or sell your products in Europe?

    Thank you for reaching out. We receive many inquiries from Europe lately, but we have a hard time to ship packages overseas possibly due to the pandemic. We have no distributors in Europe because the complicated VAT taxation system there gave us a hard time. We hope things will improve in 2022...
  • How do I Skip, Pause or Cancel my Subscription?

    To Skip, Pause or Unsubscribe from Auto-Delivery of NeuEve, you have two options: If you subscribed to our products before January 5th, you are on our old system. Recently we migrated to a new system that allows you to have an account. Your subscription is old, so you're not part of the new syst...
  • How long the cream last after opening the jar?

    "I opened the cream jar last year but I forgot to finish it. The expiration date is not reached. Can I still use it?" About shelf life of cosmetics, there are two concepts. Expiration date. This is often written on the package. Sometime as it is written as "best before..." This means that if y...
  • How to change credit card for subscription

    Please watch this video to see how to change the credit card for your subscription.
  • How to Create your Account

    To create your account, or manage your account, i.e. change from silk to silver to gold, or skip, cancel, pause, or change addresses, please watch this video:
  • I am 15 and have BV. I want to purchase NeuEve BV Clear.

    Thank you for reaching out. NeuEve is a self-care product. If you feel that your condition can be cared by yourself, you can try it. However, your age may be considered as minor. We would love to help you if one of your senior family members like mother or an older sister who is over 18 could g...
  • Please change Autoship to Silk/Silver/Gold?

    If you wish to change your subscription please watch this video: If you need to create your account, please watch this video:
  • The tracking says the package was delivered but I did not receive it.

    There are several possibilities when you received a notice saying the package is delivered but you did not see it: 1) It is deep inside in your mailbox. Please check it again. 2) It is placed at your doorway, front porch, or at your front door. Some customers use their garage to enter the house...
  • Why do you not provide free samples?

    Because free samples are counterproductive. They may not help customers to find ultimate relief. After menopause, women's estrogen reduces. In addition to vaginal atrophy, their bones may also develop osteoporosis (the atrophy of bones). A common method is nutritional supplement, like calcium pi...