Thank you for sharing your feedback with us!
Regarding your concern:
- We are a family business, that means that we are a small company so we have a partnership with Shopify to handle payment transactions. We don’t have direct control over the specific payment process but we can assure you that shopify is very secure since it uses methods to protect card information. Also, since NeuEve was born, we never had any type of problem related to credit card information compromise.
- The option to leave a tip is suggested by shopify and it’s not mandatory for us. We know that giving tips is for customers that voluntarily show appreciation in a different way. Also, we acknowledge that by buying our products and trusting in us, is the most lovely gift of appreciation as well.
At NeuEve we want to offer a personalized service from the moment you purchase the product to the moment you receive it. That’s why our teamworkers thrive to develop in a workspace where love and kindness are our goals in each part of your journey. We put love to everything we do, assisting customers at various times, including outside of regular work hours. So the option for tips is totally free and has been beneficial in recognizing the efforts of our hardworking team members and expressing gratitude for the support provided.
Thank you for being a part of the NeuEve community.
Jul 29, 2025