Thank you for reaching out and sharing your concerns with us. I sincerely apologize for the delay in the delivery of your order and understand your frustration. We strive to ensure our customers receive their orders promptly, and it's disappointing when external factors, such as postal service delays, impact this experience.
We shipped your order immediately after it was placed, but unfortunately, the USPS has been experiencing some delays. While these are beyond our control, we are committed to providing you with the best service possible and are equally frustrated by these circumstances.
I understand that you have decided to purchase a similar product from another company due to the delay. We take pride in the effectiveness of our products, which have helped over 100,000 women find relief from severe vaginal atrophy over the past decade. We believe in the quality and efficacy of NeuEve, and we hope that you will find it beneficial should you choose to try it.
This article explains how NeuEve works safer and more effective than other similar products: How does NeuEve relieve vaginal dryness without hormones?
Your package is currently at your local distribution center and is expected to arrive early next week. If you decide to compare both products, we would appreciate any feedback you have on your experience with NeuEve.
However, if you choose to return the product, please let us know, and we will provide the return address to facilitate the process.
Thank you for your understanding and patience. We hope to have the opportunity to serve you better in the future.