How to use the product

• After inserting the balm cream, it caused itching. Is this an allergy?

  Thank you for the inquiry. This might not be an allergy. You might have used the balm cream incorrectly and also overapplied it. The vulva balm cream is not designed for vaginal insertion, nor does it need to be used in a large amount. Your itching may not happen again if you use the balm crea...

• Air bubble in the suppository

  When we first make the suppository, we must leave a small air space on the top to facilitate sealing. Therefore, the suppository is not 100% full. there is a small air space on the top. Otherwise, the suppository cannot be sealed. In summertime, due to hot weather, suppositories can be melt duri...

• Can I insert sea buckthorn oil directly into the vagina to relieve vaginal atrophy?

  Sea buckthorn oil contains highly concentrated nutrients. These include vitamins A, C, D, E, F, K, P, and B complex vitamins (B1, B2, B6), and many carotenoids (beta-carotene, lycopene, cryptoxanthin, physalien, and zeaxanthin), phenolic acids (salicylic, p-coumaric, m-coumaric, p-hydroxyphenyl ...

• Can I use a NeuEve suppository like a balm for my dried and itchy skin?

  Unlike the NeuEve vulva balm cream that has only fat-soluble nutrients, the NeuEve suppositories has both water-soluble and fat-soluble nutrients like a multivitamin pill. For example, the B group of vitamins and vitamin C are water soluble, but vitamins A, D, E, and K are fat-soluble. The NeuE...

• Can I use the balm cream as lube before sex?

  The NeuEve vulva balm cream is not a lube. It is a nutrient cream that can help you reverse vaginal dryness and atrophy (wrinkles on the skin) after repeated use. It is like an eye serum for smoothing facial wrinkles. It can function as a lube but it would be a high priced lube and an inefficien...

• Can NeuEve help me to relieve uterine prolapse?

  Using NeuEve can help strengthen the vaginal walls and restore the position of the uterus if you use it for the long term. Pelvic organ prolapse is an aging outcome. If you use NeuEve before it happens, it may stop it from happening. But after prolapse has happened, it may take more time and eff...

• Can NeuEve Salve be used as a lubricant prior to sex?

  After you apply a tiny little bit (a dime size) of the salve to the external vulva, 10-20 minutes later, you may notice moisture secreted inside the vagina. This may be more than enough. If you do not notice sufficient moisture, your dryness may be very severe, and you may need a longer-term tre...

• Can you recommend some brands of non-latex condoms?

  Since NeuEve is oil-based, it is not compatible with latex condoms. Nor is it compatible with polyisoprene condoms. Polyurethane is more resistant to oil based products. Below are some examples of polyurethane condoms that you might find suitable: If you need a condom that is compatible with oil...

• Do I apply the cream outside or inside the vagina? Can I use it more than once a day?

  You can apply the cream anywhere you feel discomfort.For example, some customers use it on the face to relieve eczema. If you are using a suppository deep inside the vagina, there’s no need to apply the cream internally, as it would be redundant. Instead, apply it externally in areas the supposi...

• Do I insert the suppository at bedtime? Can I insert it in the morning?

  The suppository is solid at room temperature, but melts at the normal body temperature (98.6°F). For a suppository to completely melt in a healthy woman, it takes 15-20 minutes. However, many women at and after menopause, their body temperatures fluctuate. When the body temperature goes up, it ...

• Helpful tips to open the suppository

  You can refrigerate the suppository to make it hard. Use a pair of scissors to cut a suppository from the group. Then, it will be easy to open. If you have a hard time opening it, you may find this image helpful:

• How to clear BV with NeuEve Gold, Silver, or Silk suppositories or cream?

  Is BV different in postmenopausal women? BV in postmenopausal women often coexists with vaginal atrophy (atrophic vaginitis).  Vaginal atrophy causes a reduced resistance to infection, including bacterial vaginosis (BV), aerobic vaginitis (AV), and yeast. In a reproductive-aged woman (age 15-45...

• How to cut a suppository to reduce the dosage?

  If you used a NeuEve suppository but felt it is too strong for you, you can reduce the dosage by cutting a suppository into 2-4 pieces. Refrigerate it first helps make the product harder and easier to cut. You can leave the plastic shell on when you cut it. The cut shell can offer a partial prot...

• How to keep the product from melting in the summer or during travel?

  Melting during shipment NeuEve is designed to melt at the body temperature. Thus, it will become soft or melt when the temperature becomes hot. Common places that may overheat are inside a car or mailbox under the sun. The temperature may reach over 150 degrees. At this high temperature, ingredi...

• I am 52 with BV. I tried BV Clear Finisher and felt burning. What should I do?

  At 52, the right product to start is Silver. The Silver phase works well as a starter formula for perimenopausal and early menopausal women without causing irritation. After menopause, vaginal atrophy starts. Tissue atrophy may cause sensitivity to treatment products. To avoid atrophy related s...

• I am 57 and have painful sex. Which product should I start?

  Painful sex is caused by vaginal atrophy due to reduction of estrogen. Using estrogen can reverse it but it has a cancer risk. How can a hormone pill, skin patch, or vaginal insert or cream raise cancer risk? NeuEve is the only product that can reverse vaginal atrophy without using hormones. I...

• I am on the Gold level. Should I use the suppository before or after intimacy?

  Once you are the gold phase, you can use the suppository once a week and forget about it for the rest of the week. It is easy to remember and convenient for health maintenance. You may have intimacy at any day since the second day after you use the suppository. But the best time to have intimacy...

• I am using the Vulva balm cream for the first time. Can you please tell me where the vulva is?

  The vulva is the external part of the female genitalia. It protects a woman’s sexual organs, urinary opening, vestibule and vagina and is the center of much of a woman’s sexual response. The outer and inner ‘lips’ of the vulva are called the labia majora and labia minora. About how to use the b...

• I got sores on my buttock from the suppository leaking at night. What should I do?

  Thank you for reaching out. We understand your frustration. You can easily fix this problem. This article explains why the leaked ingredients may cause irritation. The Silk is OK inside but why does it cause burning as it exits my body? When there is a leak, you can wipe it clean with a tissu...

• I had a hysterectomy surgery lately. How soon can I use NeuEve after surgery?

  You may need to wait for about 4-6 weeks after the surgery or until your wound has completely healed and your wound doesn't cause pain before you can use NeuEve suppositories. Stitches can usually be removed within 7 to 10 days of surgery. Absorbable stitches can take longer to dissolve. It may ...

• I have achieved full recovery after using NeuEve for 3 months. Can I stop using the product or extend the interval to once every 3 weeks?

  Thank you for your inquiry! We're thrilled to hear about your full recovery after using NeuEve for three months. It's truly inspiring to see the positive impact NeuEve has had on your health. However, it’s important to remember that vaginal atrophy is a natural part of aging. While you've seen g...

• I have been using Estrodial and boric acid to manage vaginitis and lidocaine and coconut oil for painful sex. Will this conflict with starting NeuEve?

  Thank you for reaching out. Estrogen, boric acid and lidocaine may have some side effects and should not be used for the long term. It is a good idea to wean estrogen because long-term use of estrogen may have cancer risk. How can a hormone pill, skin patch, or vaginal insert, ring, or cream r...

• I have developed rosacea with menopause. Could NeuEve balm cream help relieve rosacea?

  Rosacea may be a little complicated. Its cause is unknown and it does not have a cure. To better understand it, you may read Mayo Clinic website: https://www.mayoclinic.org/.../symptoms-causes/syc-20353815 You can manage it with some skin care product. We do not know if NeuEve balm cream helps....

• I have extra boxes of Silk. Please pause my auto-ship.

  Thank you for reaching out to us. I have successfully paused your subscription to NeuEve Silk as per your request, and no future orders will be processed until you decide to re-subscribe. It seems you might have accumulated extra stock because you may not be using the Silk suppositories as frequ...

• I have frequent itching. The NeuEve balm cream does not always work. Any advice?

  Vaginal itching has a number of causes. If you are postmenopausal, a common cause is vaginal dryness due to reduced estrogen. NeuEve balm cream is good for menopause related vaginal dryness and itching. If it did not help you much, your itching could have other causes, like allergy, skin condit...

• I have lichen sclerosus. Can NeuEve help me?

  Lichen sclerosus is an autoimmune disease. It does not have a cure. The best way to manage the disease is to ease its discomfort symptoms. NeuEve is not a drug, so it cannot claim that it can treat a disease. But it may ease discomfort. When your discomfort is reduced to near zero, you may not f...

• I have moved up to the Silver/Gold. What can I do with the leftover Silk/Silver suppositories?

  Silver is 3x more concentrated than Silk, and Gold is 3x more concentrated than Silver in the nutrient concentrations, but if you use the latter 3x more frequently, it should be as good as the former because it would deliver the same amount of nutrients. Right? But this is only true in theory. I...

• I have painful sex. Can I use NeuEve to find relief quickly? Good for all ages.

  Painful sex suggests that you may have vaginal atrophy, shrinkage of the vaginal tissue. The most common cause is aging or menopause. But health conditions like on birth control, Mirena IUD, breastfeeding, hysterectomy and cancer therapy can also cause vaginal atrophy. Due to tissue shrinkage, yo...

• I have tried NeuEve Silk for 1 year without positive effect. I want to convert to estrogen.

  Thank you for reaching out. Converting to estrogen can be the biggest mistake you will ever make in your lifetime. The reason is that estrogen has a cancer risk. Many women got breast, ovarian or uterine cancer after using estrogen. How can a hormone pill, skin patch, or vaginal insert, ring, ...

• I have two extra boxes of NeuEve Silver. Please pause my autoshipping for two months.

  It seems like you may have been skipping doses recently. Accumulating two extra boxes suggests that you might have been using it once a week instead of every five days. We recommend using the Silver product once every five days. Keeping up with the once every 5-day rhythm can be a bit challengi...

• I initially enjoyed using the cream, but now, during the winter, it has become harder and dried out.

  Thank you for reaching out. We understand your concern about changing texture of the product. The balm cream is sensitive to temperature, especially in cooler weather conditions like winter. This can cause the balm cream to become harder and more difficult to use. However, there are a few things...

• I just received the cream. It is as hard as rock. It is not creamy at all. How can I use it?

  Thank you for reaching out. We understand your frustration. Let me explain. The product is sensitive to temperature. Maybe the outdoor temperature becomes cooler when weather is approaching winter. During shipment, the product might have been exposed to cold temperature that made it harder. Th...

• I love bath. Can I bath when I am using NeuEve?

  Yes, you can. But you should not take a bath the first day after you just insert a NeuEve suppository. You need to allow at least 1 day for the the suppository to be melt and dissolved so that it can have an effect. Ideally, you should wait for the entire duration of the suppository (4-7 days)....

• I’m unable to insert the suppository deeply enough, and my body either pushes it out or causes significant leakage the next day.

  Thank you for reaching out, and I'm sorry to hear about the difficulties you're experiencing with the suppositories. It’s important to ensure that the insertion process is as comfortable and effective as possible. Here are some suggestions that may help: Temperature: Consider storing the suppos...

• I ordered BV Clear Finisher but it caused burning. Can I make it milder?

  BV Clear Finisher is our strongest product. It may clear BV quickly for younger women but the trade-off is that it may cause burning due to high concentrations of ingredients. Here is a tip to create milder products with BV Clear Finisher. Below is the comparison of approximate ingredient conce...

• I see you recommend supplements. Can taking supplements alone reverse vaginal atrophy?

  This is a good question. Theoretically, nutritional supplements can relieve many illnesses related to nutritional deficiency. For example, taking supplements, like calcium and vitamins D3-K2 pills, can reverse osteoporosis. For aging-related outcomes, taking supplements helps improve the recove...

• Is it possible to print the product name on the shells of suppositories?

  I bought two boxes of different suppositories, Silk and Sensitive Silk. Out of curiosity, I took out all the suppositories from the two boxes to see if they were different. But I noticed that they used the same suppository shells. Both were printed NeuEve on the shell, but there are no specific i...

• I subscribed to Silk, but accumulated extra boxes. I want to stop the subscription.

  Accumulating extra boxes could suggest that you have been using the product less frequently than recommended. For optimal results, we suggest using the Silk product twice a week. It can be a bit challenging to maintain this schedule, so a helpful tip is to use the suppositories on Mondays and Th...

• It is difficult to insert the suppository. Can you make it easier to insert?

  Thank you for participating in the inquiry. Vaginal dryness makes it difficult to insert a suppository. Here is a tip: To make the insertion easier, you can drop a few drops of water on the tip of a suppository or put some water at the opening of the vagina to ease the dryness. A few drops of...

• I used NeuEve Silk and cream for 1 month but I still have painful sex.

  Thank you for reaching out. We understand your frustration. Based on your description, you have severe aging-related vaginal atrophy. For aging-related vaginal atrophy, there is no quick fix. NeuEve has helped over 100,000 women with similarly severe discomforts like you to find complete relief...

• I used NeuEve Silk and cream for 1 month but I still have painful sex. My doctor recommended Premarin vaginal cream.

  Thank you for telling us your doctor's recommendation. You are fortunate to have purchased NeuEve - the safest and most effective product for relieving painful sex and vaginal atrophy. Recovery from many years of vaginal atrophy is a slow process. There is no quick fix. A combination approach m...

• I will have surgery for a vaginal hysterectomy. How long should I wait after surgery before starting to use NeuEve suppositories?

  The timing for starting to use a vaginal moisturizing suppository after a hysterectomy depends on several factors, including the type of hysterectomy performed and your individual healing process. It's essential to follow the advice of your healthcare provider, as they can provide personalized gu...

• I will move up from Silver to Gold, which day is best to use a Gold insert?

  Each NeuEve Gold lasts 7-8 days, so you can use it once a week to stop vaginal dryness and atrophy. The best time to have intimacy is the next 3 days (days 2-4) after you use a Gold insert. If intimacy happens often in the weekend, the best day to use a Gold is on Thursdays. It will cover the e...

• Please cancel my recurring orders of Silk. I have enough products at this moment.

  Thank you for reaching out. I have successfully canceled your order and processed a refund for you. I understand that you have enough products at the moment. It might be a result of skipping doses or using the product less frequently than the recommended frequncy. I want to gently remind you th...

• Refrigeration vs. freezing

  NeuEve is designed to melt at the body temperature. Shipping in the summer is a challenge. This summer is hot. Some areas have reached triple digit temperatures. When customers in the hot areas receive NeuEve products, these products may be either completely melt or become too soft to be used ri...

• The silk gave me great relief. But is it normal for the symptoms to come back if I forget a couple of treatments?

  Yes. It is normal. Vaginal atrophy is not a disease like flu that can be cured. It is an aging outcome like wrinkles (the skin atrophy). If you do not apply cream to your face for a few days, winkles may appear if you are over 40. After wrinkles appear, it is hard to reverse. Thus, women often ...

• The suppository shell is too tight. I have a hard time opening it.

  Thank you for reaching out. We understand your frustration about the packaging. You are not alone. We have received multiple complaints. We do not make the plastic shell. It is made by another company. We have discussed this issue with the company that provided us with the suppository shell an...

• The Urinary Support pill is too large. How can I swallow it?

  I'm sorry to hear that you're having difficulty with the size of the capsules. Here are some techniques that might help make it easier: The "Pop-Bottle" Method: This is particularly effective for capsules. Fill a water bottle halfway, place the capsule on your tongue, seal your lips around the b...

• Uphill

  I'd like to share with you: Vaginal atrophy is a part of aging, which is a continuous process. Reversal of vaginal atrophy is like a reversal of aging. It is an uphill battle. It is like putting cream on the face to stop wrinkles. If you do it routinely, you can stop wrinkles. But if you stop ...