Thank you for reaching out. We understand your frustration.
When a woman is highly atrophied, she can be highly sensitive. To start, a tiny amount, like a rice-sized amount, may be sufficient to provide relief.
A slightly larger amount of the cream (salve) may cause burning and irritation. If you are a sensitive type, you should use the cream at a tiny amount at the beginning to test it.
Burning is the most common complaint from customers who first used the cream in a larger amount than a rice size. Even if it is a small amount, it may still be overly excessive for a sensitive person. This type of burning can be easily fixed by substantially reducing the amount of cream. Using a low amount of the cream can avoid irritation and help the atrophied tissue to heal.
To understand why women with vaginal atrophy are more sensitive to a treatment product, you may find this article helpful: Why women with vaginal atrophy are sensitive to treatment products?
For the Salve (balm cream), you must start with a tiny amount, like a rice-sized amount, at the beginning to avoid sensitivity issue. If you do not feel burning, you can gradually increase the amount to a pea-size, but you not to apply more than a pea-size each time.
If you felt burning after the first use of the cream, please stop using the product for a few days. When your sensitivity quiets down, you can restart using the product. This time, you can follow instructions detailed in the following articles:
Irritation after using NeuEve Cream. Is this an allergy?
After you try the product again by following the instruction, you may soon tolerate the product well and find relief.
However, if you have tried the above methods but still feel burning after using substantially reduced product, you may be a highly sensitive type. You can save the unfinished product in a refrigerator for future use and try the Sensitive Cream (Salve-Gentle) designed for highly sensitive women. It is milder than the regular Salve (balm cream) and can help highly sensitive women to start the treatment without feeling irritation.
After you complete one jar of the Salve-Gentle (Sensitive Cream), your atrophy may be partially relieved and you may be better able to tolerate the regular Salve. You can switch to the regular Salve to achieve a more rapid recovery.