Thank you for reaching out. We understand your frustration.
The burning may be caused by an overapplication of the cream. Some customers might be too eager finding relief to read instructions before using the product. If you had read instructions before use, you would have known that you should use the cream at a tiny little amount at the beginning.
Burning is the most common complaint from customers who first used the cream in an excessive amount, but it can be easily fixed by substantially reducing the amount of cream. Using a low amount of the cream can avoid irritation and help the atrophied tissue to heal.
To understand why women with vaginal atrophy are sensitive to a treatment product, you may find this article helpful:
To date, NeuEve is the best self-care product for women to relieve vaginal atrophy. It is hormones free and is made with 100% all-natural, organic and food-grade ingredients. It is safe. It has helped over 100,000 women with vaginal atrophy to find relief. Some of these women suffered from the most severe vaginal atrophy caused by pelvic radiation, to which all other treatments including hormones and laser devices like Mona Lisa Touch had failed to provide relief. The oldest woman who benefited from NeuEve is 92 years old. Therefore, if you are younger than 92, you will have a great chance to find relief. The only condition is that you must read instructions before use and use the product correctly.
For the balm cream, you must use a tiny little bit, like 1/4 of a dime size at the beginning to avoid sensitivity issue. Over application can cause irritation and intolerance.
Please stop using the product for a few days. When your sensitivity quiets down, you can restart using the product. This time, you can follow instructions detailed in the following articles:
If you could try the product again by following the instruction in these articles, you would soon find relief.